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Support Associate (Chat/Email/CSR/Technical)

2 to 4 Years Experience

AtoX Business Solutions, Inc.

With business certificates| Established in 2016 | 11-50 employees
#1 Salinas Drive Lahug , Cebu City, Cebu
Total vacancies for this job title : 6
Posted on : September 11, 2019
Job ID : 336594

Details

ATOX BUSINESS SOLUTIONS, INC.
 
Is currently looking for:
 
SUPPORT ASSOCIATE (ChatSupport/Technical/CSR)
 
Key Responsibilities
  • Maintain updated knowledge of all company products and services in order to provide adequate education to customers
  • Provide information and instructions about relevant products and services
  • Make product and service suggestions to meet the customer’s specific needs
  • Field and promptly respond to incoming email and live chat messages from customers
  • Obtain necessary information from customers to adequately follow up
  • Document important customer information including any issues and solutions for future reference
  • Collect and record customer feedback and information, and share that with appropriate departments and team members
  • Generate interest in new products or services and connect customers with salespeople when required
  • Foster and maintain relationships with customers to improve our retention rate
  • Attend all required customer service-related meetings
Qualifications:
  • Experience with cloud-based/SaaS solution offerings
  • Excellent organization, project management, time management, and written and verbal communication skills
  • Ability to quickly grasp and succinctly explain technological and business concepts
  • Willingness to 'roll up your sleeves' and assist wherever needed
  • Ability to work independently and to deliver on detail as well as strategy
  • Bachelor's degree or equivalent experience in computer science, business, or related field
  • 2+ years of experience in a customer service-related role
  • Ability to foster and maintain relationships
  • Positive and service-oriented attitude
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Willingness to work independently or as part of a team

   

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