Customer Service Representative for E-Commerce Account
IBEX Global Solutions (Philippines) Inc.With business certificates
Tagbilaran City, Bohol
IBEX GLOBAL SOLUTIONS (PHILIPPINES) INC.
Be part of TEAM IBEX BOHOL! We are currently looking for the following:
CUSTOMER SERVICE REPRESENTATIVE FOR E-COMMERCE ACCOUNT
Duties and Responsibilities:
- Manage incoming calls from customers.
- Assess customer’s needs and guide the customer accordingly.
- Maintains acceptable call lengths while remaining friendly, informative and helpful.
- Maintains productivity and quality standards.
- Demonstrates appropriate sense of urgency for customer responses.
- Escalates customer issues appropriately and correctly.
- Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrates knowledge and use of departmental resources, policies and procedures.
- All other duties as assigned.
- Critical thinking, analytical skills, researcher, good at unscripted problem solving, ability to think outside the box while solving problems
- Comprehensive English skills
- Ability to clearly articulate questions and answers
- Ability to maneuver Knowledge center and interpret the information to the customer
- Higher education level / college; preferably Engineering, Technical skills, IT/Programming, Accounting, Business graduates or undergraduates (not required)
- Prior call center experience desired but not required
- Must be willing to work in a call center environment – fast-paced, 24-hour shift coverage, shifting schedules, work on weekends and holidays