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Customer Service Representative for E-Commerce Account

No Experience

IBEX Global Solutions (Philippines) Inc.

With business certificates
Tagbilaran City, Bohol
Posted on : August 25, 2019
Job ID : 332937


Be part of TEAM IBEX BOHOL! We are currently looking for the following:
Duties and Responsibilities:
  • Manage incoming calls from customers.
  • Assess customer’s needs and guide the customer accordingly.
  • Maintains acceptable call lengths while remaining friendly, informative and helpful.
  • Maintains productivity and quality standards.
  • Demonstrates appropriate sense of urgency for customer responses.
  • Escalates customer issues appropriately and correctly.
  • Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
  • Demonstrates knowledge and use of departmental resources, policies and procedures.
  • All other duties as assigned.
Desired Skills:
  • Critical thinking, analytical skills, researcher, good at unscripted problem solving, ability to think outside the box while solving problems
  • Comprehensive English skills
  • Ability to clearly articulate questions and answers
  • Ability to maneuver Knowledge center and interpret the information to the customer
  • Higher education level / college; preferably Engineering, Technical skills, IT/Programming, Accounting, Business graduates or undergraduates (not required)
  • Prior call center experience desired but not required
  • Must be willing to work in a call center environment – fast-paced, 24-hour shift coverage, shifting schedules, work on weekends and holidays


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