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Hiring for Healthcare BPO for a Pioneering Business

2 to 4 Years Experience

Optum, a UnitedHealth Group company

With business certificates
7th Floor Calyx Centre Cebu IT Park Lahug, Cebu City, Cebu
Posted on : March 19, 2019
Job ID : 308677

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Details

WHO WE ARE:
  • Optum is the fastest growing part of the UnitedHealth Group, a Fortune 5 company based in the United States who caters to the health care needs of over 85 million people across 33 countries
  • We are a diverse company with over 185,000 employees
  • We are a leader in nearly every aspect of today’s health care landscape
  • We leverage on having the largest single proprietary network of physicians, hospitals, health facilities, and caregivers in the United States In Optum, we believe that what makes you special can inspire your life’s best work.
Welcome to one of the toughest and most fulfilling ways to help people, including you. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
 
Hiring for Healthcare BPO for a Pioneering Business
 
Primary Responsibilities:
  • Interact with customers gathering support data to ensure invoice accuracy and also work through specific billing discrepancies
  • Provide input to policies, systems, methods, and procedures for the effective management and control of the premium billing function
  • Educate customers regarding the availability of receiving invoices and remitting payments through online applications
  • Monitor outstanding balances and take appropriate actions to ensure clients pay as billed
  • Manage the preparation of invoices and complete reconciliation of billing with accounts receivables
  • Quality assurance and audit of billing activities
Required Qualifications:
  • An education level of at least second year in college completed
  • 2+ years of customer service experience in a BPO/call center setting analyzing and solving customer problems, preferably with healthcare claims experience
  • Prior stable work experience
  • Moderate proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Ability to navigate a computer while on the phone
  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
  • Ability to remain focused and productive each day though tasks may be repetitive
  • Available to work 40 hours per week anytime within the operating hours of the site
Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life’s best work.

   

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